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FTPZIP may run several minutes after the time the ZIP file was uploaded. The system will provide updates on the status of the various processes. Each process will throw at least one notification alert message, normally sent to the admin account at the very end of the process either if it completes successfully or not.

Error Messages

Generic errors about settings.xml file 

Error message

Meaning

Resolution

Missing settings.xml filezip archive doesn't contains the settings.xml file 
Invalid XML formatsettings.xml file content isn't written in an XML format



Error about settings.xml file content

Error message

Meaning

Resolution

Missing CampaigncodeMissing or wrong written value
Missing format versionMissing or wrong written value
Invalid List IdMissing or wrong written value
Invalid List GUIDMissing or wrong written value
Missing SeparatorMissing or wrong written value
Invalid Attachment Xml ElementMissing or wrong written value
Invalid DynamicFields Xml ElementMissing or wrong written value
Invalid EmbeddedImages Xml ElementMissing or wrong written value
Invalid LinkTracking Xml ElementMissing or wrong written value
Invalid HttpLinkTracking Xml ElementMissing or wrong written value
Invalid HttpsLinkTracking Xml ElementMissing or wrong written value
Invalid MailToTracking Xml ElementMissing or wrong written value
Invalid FtpTracking Xml ElemenMissing or wrong written value
Invalid NewsTracking Xml ElementMissing or wrong written value
Invalid TemplateMessageId Xml Element ValueMissing or wrong written value

Invalid AvoidDeduplicaField Xml Element Value

Missing or wrong written value
Campaign Code already usedWrong Data

Campaign code must be unique foe each mailing

Invalid Action TypeWrong DataAllowed values: Full, Send, Save
List not found: {ListId}Wrong Data

Provided List Identifier isn't defined in the MailUp Account.

{ListId} will be replaced with the provided List Identifier

Message with TemplateMessageId {IdMessage} does not exist in List {ListId} Wrong Data

Provided Message Identifier isn't defined ifor teh indicated List in the MailUp Account.

{ListId} will be replaced with the provided List Identifier.

{IdMessage} will be replaced with the provided Message Identifier.

Not valid SMTP+ credentialsWrong DataProvided SMTP+ credentials aren't enabled for the MailUp Account.

MailUp Internal Problems

Error message

Meaning

Resolution

An error was thrown and the FTP ZIP process could not complete. Please take contact with Mailup Support

MailUp Internal Problem:

  • Can't open .zip archive 
  • Impossible create email Message on the MailUp List
  • Impossible Import subscribers in MailUp
  • Impossible Sent email message
Retry, i problem persists, please take contact with Mailup Support.

Success Messages 

Error message

Meaning

Resolution

import package successfully delivered to server


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