- commercial and billing information. Contact instead: email@example.com or firstname.lastname@example.org;
- training on the use of the platform, advice on the composition of messages, HTML code, strategy , and quality of communications. For these needs, the following options are available: Training Suite, Performance Suite, Creativity Suite;
- deliverability issues, meaning the delivery of emails to inboxes (e.g.: the messages I send end up in the spam folder). For these needs, the following options are available: Deliverability Suite.
- account suspension or temporary blocking of the send function. Contact instead: email@example.com.