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Coming very soon!

We're still working on this section of the documentation, but it'll be ready soon!

As defined in the Glossary in the Getting Started section, a "recipient" is any contact in your admin console. There are three recipient statuses:  Subscribed, Pending, Unsubscribed. A recipient will only receive messages from you if their status is that of a "Subscribed", and, therefore, should never be confused for a "subscriber" unless assigned that status.

Managing Recipient Lists

Recipients are listed in three sections on the main admin console for better management: Email, SMS and All. From each of these sections, functions can be performed based on one of three recipient statuses: Subscribed, Pending, or Unsubscribed.

The Subscribed status is defined as a recipient that has opted in to receive communication, either via email or SMS.

The Unsubscribed status is defined as a recipient that has opted out of receiving messages, either email or SMS.

The Pending status is defined for a recipient that has yet to confirm or opt-in to receiving SMS or email messages.

To access any of these recipient groups, for example, Unsubscribed email recipients, go the Recipient tab > Email > Unsubscribed.

There are a variety of functions that can be performed. You can do a simple search of recipient data by entering an email or do an advanced search based on group, filters and even subscription status date. Via the Action Box by each recipient, you can modify, edit and delete. Related features allow you to add new recipients or export lists.

Managing Recipient Groups

Groups can be created to section recipients based on any type of criteria: sending activity, profile demographic, filters, etc. to create more targeted messaging. Functions include: search for a group, delete a group, delete recipients from a group, delete both group and recipients, add a new group and rename a group. From the Modify Group Assignments tab at the top, you can even reassign or move recipients from one group to another.

Important to note, if a subscriber unsubscribes from one group, he still remains subscribed in other groups he's assigned to.

Group vs List

As defined in the Glossary, a group is a subset of contacts (typically subscribers) within a List. Contacts can belong to multiple groups (similarly to “Categories” in MS Outlook). A group can be created or deleted at any time. The contacts that it contains will not be affected. When importing contacts, you can specify one or more groups. Creating a group will only belong to one List and not across multiple lists.

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