Canada and the USA both have very specific messaging restrictions and a direct connection is necessary in order to ensure message delivery to the numerous networks.
Person-to-Person traffic may be sent to Canada, using a long virtual number as a sender (Alphanumeric senders are not supported). An SMS may originate from a mobile phone, a computer application or an internet-based service, but the message must have been initiated due to human interaction. Marketing campaigns and mobile content delivery, such as bulk notifications, cannot be sent to Canada via long code. MMA best practices can be found here.
The feature restrictions for our long-virtual-number route are as follows:
- Carriers do not send handset delivery receipts (LVN route only - default). Intermediate DLR (accepted status) will be provided as soon as the message reaches the operator's platform.
- Binary, VCard,unicodeandlong SMS are not supported by Canadian carriers.
- Euro symbol (€) and some accented characters are not supported by Canadian Carriers.
As usual, all messaging must be to opted-in users,otherwiseitis treated as spam. End users are paying for incoming SMS, which is one of the reasons for strict anti-spam policy on this market.
Virtual long code solution: no capacity limits.Two-waycommunicationis possible, but a separate route has to be set and adjusted for us, along with a dedicated virtual long code to enable replies from end users; MNP (Mobile Number Portability) covered.
Note that in each and every case the sender ID is replaced with something else.Thisbehaviourofthe sender ID is very common in LATAM countries. Incaseofsimboxessolutions, the sender ID is replaced with a random Chile long number; in case of the virtual long code solution, the sender ID is replaced with a fixed long number (e.g.: +442329312 for Entel and Claro, +56442329312 for Nextel and Movistar).