Direct contact from platform
If you have a problem or technical question regarding the use of the console, you can contact us by clicking on the icon in the right-hand bar:
a pop-up form will appear, which you must fill in completely:
Contact by email
If you can't get into the platform, you can contact the Support Team by writing an email to firstname.lastname@example.org. Make sure to use as sender one of the contact addresses you gave us when you activated the platform. You can find them in Settings >
Contact by phone
If you have subscribed to a support level that includes telephone assistance (available Monday to Friday from 9am to 6pm on Italian working days), you can call us at +39 02 71040485 and follow the steps indicated by the switchboard, which will ask you to enter the code of the Mailup console for which you have activated telephone assistance. The code will be the number of the platform, and you will have to press the '#' button to have the call forwarded.
Priority, response and take-over times
The priority assigned to your request depends on the level of support and contract you have signed. You will then receive a response within the timeframe provide.