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All email addresses that result in a hard bounce are automatically unsubscribed from your mailing lists. Those email addresses can be found under Recipients > Channels > Email > Unsubscribed.For soft bounces, and depending on the type of bounce, you should decide to unsubscribe or not a given email address.


titleHow to Unsubscribe


Please note:

  • Multiple lists: when a recipient generates a hard bounce, the recipient will be unsubscribed from ALL lists under the same MailUp account
  • A recipient that generates a hard bounce may still be shown among the subscribed recipients for a brief period of time (this is to avoid an issue in the display of statistics). The recipient, however, will not be mailed to again.

Soft bounces are managed automatically and unsubscribed after N bounces. If you want more details on how this happens, please see this article from the MailUp Knowledge Base:

If you wish to, you can unsubscribe soft bounces manually, faster than what MailUp does automatically (this is typically not required). To do so, under Recipients > Channels > Email > Bounces,


use the Recipient management feature (at the bottom of the page - view screenshot) and move them to Unsubscribed.