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Managing Recipient Channels

 

There are three recipient channels on the main admin console for better management: Email, SMS and All. Through this page, you can access the recipient database divided into two channels:

 

From each of these channels, functions can be performed relative to recipient

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status:

  • Subscribed: a recipient that has opted in to receive communication, either via email or SMS.

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  • Unsubscribed: a recipient that has opted out of receiving messages, either email or SMS.

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  • Pending: a recipient that has yet to confirm

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  • their subscription (generally someone that has not successfully completed the double opt-in

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  • procedure)

For example, to access Unsubscribed email recipients (termed named unsubscribers), ) go the Recipient tab > Email > Unsubscribed.

 

For the Email channel only, it is also possible to access to Bounces section, where are listed those recipients who did not receive your email and whose client-server sent back an error message.