Page tree

Versions Compared


  • This line was added.
  • This line was removed.
  • Formatting was changed.


Managing these bounces is an important step in keeping your mailing list optimal. If the email that you sent out (or part of your email campaign) bounces, you should consider carefully looking at the email address(es) that bounced and act accordingly. The key is that you want to minimize the number of email errors (i.e. bounces) in your mailing list.


titleIn MailUp

The bounces section is found under Recipients > Channels > Email > Bounces

Image Removed

In detail, there are thousands of email bounce typesThere are many types of bounces. Generally, bounces are divided in two categories: hard bounce (errors that start with 5**) and soft bounces (errors that start with 4**).


titleList of Bounces


For more details, see this list of bounce types.

Unsubscribing Bounced Email Addresses


Soft bounces are managed automatically and unsubscribed after N bounces. If you want more details on how this happens, please see this article from the MailUp Knowledge Base: guide.

If you wish to, you can unsubscribe soft bounces manually, faster than what MailUp does automatically (this is typically not required). To do so, under Recipients > Channels > Email > Bounces, use the Recipient management feature (at the bottom of the page - view screenshot) and move them to Unsubscribed.Image Removed