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In the Recipients> Export section you can use the Export page to download recipients' data. Once generated, the file will be exported in .csv format as the default extension, alternatively, you can choose whether to export it in XML format.

Use the fields available on this page to choose how to segment the recipients: by status, by group membership, or according to their email or number. You can decide to export only some of the recipient information registered in the personal data fields, or to download all by enabling the "Export all" button.

Finally, choose the format of the export file and click the "Create" button. Once this is done, click on the second tab "Status" at the top. Here, click on the action menu on the right of the screen and then select "Download". You can open the file or save it on your computer.

The CSV file, once opened in Excel, could be difficult to use if it contains the phone numbers, due to the Excel "General" format used by default, thus canceling the leading zero in front of the numbers.

For example 0244455566 could become 244455566.

To avoid this behavior, follow these steps:

  • open a new, blank Excel sheet
  • in the "Data" menu choose "load external data" and select "Text" choose "Delimited", "Semicolon"
  • on the following page, you must indicate the format of each column: select those with numbers and choose "text".

You can also export the groups to which each recipient belongs, by selecting the "Groups" field in the field selection drop-down list. The group code is available in the Recipients> Groups menu.

To export reporting data, you will find an export option on each of the reporting pages available for export. See Statistics.

You can also obtain an FTP file by getting in contact with MailUp technical assistance.

Exporting unsubscribed recipients

When you decide to export unsubscribed, an error code for the unsubscription reason will be listed for each address. Please refer to the table below to match these codes with unsubscribe reasons.

Error code
Admin action (manually unsubscribed)0Unsubscribed by the administrator by changing the user status
Recipient used unsubscribe link2Unsubscribed by the user by clicking on the unsubscription link included in your message
Admin action (imported as unsubscribed)4Unsubscribed during the import process, by selecting the advanced option Import as unsubscribed (opted out)
Bounce8Automatic unsubscription due to incorrect email. More info
Due to spam complaint16Recipients clicking the "spam" button in the webmail client (e.g. Yahoo, Gmail etc.)
List-unsubscribe link32Recipients unsubscribed through a unsubscribe button in the webmail client (e.g. Yahoo, Gmail etc.)
List-unsubscribe mail64Recipients unsubscribed by sending an email to their ISP/webmail provider
Bounce (generic error)80Automatic unsubscription due to generic errors
Email was incorrect (bad syntax)81Email addresses with syntax errors (e.g. without a "@")
Email was invalid (bad domain)82Email related to a no longer existing domain
Emailwas incorrect (abandoned account)83Email address that was abandoned by the user. More info
Due to inactive recipient128Users who have not performed any activity in the latest period. More info
Due to blocked email256Email blocked. More info

Due to repeated bounces

512Email automatically unsubscribed due to repeated soft bounces. More info
Due to blocked email (target MTA block)2561Email blocked due to known spammer. More info
Due to blocked email (spam content)2562Email blocked due to spam content detected. More info
Due to blocked email (target MTA configuration error)2563Email blocked due to recipient configuration error. More info
Temporary opt-out due to repeated bounces5121Email temporarily unsubscribed due to repeated soft bounces. More info
Permanent opt-out due to repeated bounces5122Email permanently unsubscribed due to repeated soft bounces. More info
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