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Managing Recipient Channels


There are three recipient channels on the main admin console for better management: Email, SMS and All. From each of these channels, functions can be performed relative to recipient statuses: Subscribed, Pending, or Unsubscribed.

The Subscribed status is defined as a recipient that has opted in to receive communication, either via email or SMS.

The Unsubscribed status is defined as a recipient that has opted out of receiving messages, either email or SMS.

The Pending status is defined for a recipient that has yet to confirm or opt-in to receiving SMS or email messages.

For example, to access Unsubscribed email recipients (termed unsubscribers,) go the Recipient tab > Email > Unsubscribed.

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