Recipient Status

The Email Recipients page allows you to perform a variety of functions. Emails are first managed depending on a recipient status:  Subscribed, Pending and Unsubscribed. Go to Recipients > Emails, choose from the 3 tabs at the top of the page. Or, you can do a general search of all recipients.

The Bounces tab offers detailed reports both for collective email recipients or an individual recipient based on a group, filter and/or type of bounce.  You can even create new groups based on type of bounce for statistical / reporting purposes.

Recipient search

Once you've chosen the status, you can do a simple search by entering an email or do more advanced searches based on a group, filter and/or even subscription status date by clicking on Advanced search options.


To search for recipients within the entire system and across multiple statuses and Lists, click on the Global Search icon (magnifying glass.) Global search does not allow you to perform actions but to simply understand previous actions and current status. Or go to Settings > Account Settings > Global search.


Modify, Unsubscribe or Delete recipients

Choose from the Actions drop-down menu to modify, unsubscribe or delete a recipient.



The Delete function permanently removes a recipient from a specific List, but not across multiple Lists. If you have multiple Lists and need to permanently delete a recipient from the MailUp system (aka all Lists,) you must do that from each List at the List level. To modify recipient data at the List level, the Import function allows you to add or override existing fields. Go to Import Recipients.

Move or Copy recipients from one Group to another

It is important to clarify "Move" verses "Copy." To "Move" recipients out of one group into another, recipients will no longer belong to the previous group. However if you want a group's recipients to also belong to another group, you use the Copy feature. This means, the recipients chosen will now belong to both groups.

When wanting to move or copy recipients from one group to another go to Recipients > Email and choose a recipient status tab at top. Then, click on Advanced search options and choose the group of recipients you want to move or copy. See image below.


Scroll down to Recipients Management. Click Move or Copy button. See image below. You have the option of randomly selecting a number of recipients to be moved or copied. 


 Go here to Manage groups.