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- Agency Approval: Email us at sales@mailup.com and request pre-approval. You must provide proof of status with all of the following:
- Agency name, Agency url, company email (not gmail, yahoo, etc.), company telephone
- Full billing address with zip code (if this is not a physical address, please provide that as well.)
- List of at least 2 client names, urls, and physical addresses
- One client must go through our customer approval process and be approved to upgrade to a full account (see #2.)
- Read and Agree to the Terms and Conditions of Use
- MailUp will set up a Agency Panel to help you manage your clients: access all accounts, including a free Reseller Demo Account with whitelabeling.
- Customer Approval Process: Sign up for a Free Trial for the client. Upgrade to a full account to start the approval process. (click "complete company profile" link. Be sure to enter the Agency's billing address as the default address and the Agency's email.)
- Once the customer is approved, MailUp will set up a Reseller Panel to help you manage your clients: access all accounts, including a free Reseller Demo Account with whitelabelingyou can go to the Buy Online tab in the Agency Panel, choose your client's trial and click to upgrade and purchase.
Client management
You will have two options with regard to managing clients:
- You can create a separate MailUp account for each client, managing them via the Reseller Agency Panel. You will be able to access each client's MailUp console with one click (e.g. to assist a client or execute a campaign on their behalf), upgrade/downgrade their service, and set up free trials for new clients.
- You can host multiple clients within the same MailUp account, assigning a different List to each client. Each MailUp account supports multiple Lists, and each List is a separate environment with separate admin settings, reports, recipients, messages, etc. The benefit here is that there is just one monthly fee shared among your clients. The drawback is that the send queue is shared among the different Lists on the account, which is why this set up is only advisable for smaller clients. In addition, recipient fields (custom fields in the recipient database) are shared across all Lists. Note: if you want the Account whitelabeled, you must request the free trial from within the Agency Panel.
Agencies that use MailUp often use a combination of these two options, creating separate MailUp consoles for larger clients, and using different Lists within the same account for smaller clients.
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| Note |
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For campaigns larger than 50k recipients, there is no onboarding fee, however, the purchase of Delivery+ is requiredhighly recommened. (This feature may be required for any size list as dictated by our Deliverability Team during the approval process.) A ramp up period may be required. |
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Each of your clients must go through our customer approval process before using MailUp. Open a ticket at support@mailup.com for each customer approval. From there, you will be given a set of questions about the client's company and email best practices. Once approved, the client's trial account will be enabled for purchase. If you are managing multiple clients on one account, you still must get each individual client list approved that you choose to add to that account.
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Agency Panel
The MailUp Reseller Agency Panel is a client management tool to help an Agency manage their clients within one platform: access individual consoles, manage payments, set up free trials and access resources.
To access your Reseller Agency Panel, our team will have sent you an approval email with the url and your login info: https://adm.emailsp.net/login.asp (save this as a bookmark!)
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To get complete documentation about the Reseller Agency Panel, see the resources below: starting with the View accounts to Support tabs.
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