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- Access to a Agency Panel: a client management system to help manage your clients under one roof. Here, you can request free trials, manage subscriptions, etc.
- An Agency Demo Account with whitelabeling at no cost, a 250 recipient sending capacity and 10 additional admin users.
- 10% discount on all email services purchased for your clients and 5% on SMS pre-paid credits. The discount is automatically applied when you place an order for your client within the Agency Panel. (If you choose not to use the client management system, we offer you a discount code before payment.)
- Priority service.
How to get started as an Agency
- Agency Approval: Email us at sales@mailup.com and request pre-approval. You must provide proof of status with all of the following:
- Agency name, Agency url, company email (not gmail, yahoo, etc.), company telephone
- Full billing address with zip code (if this is not a physical address, please provide that as well.)
- List of at least 2 client names, urls, and physical addresses
- One client must go through our customer approval process and be approved to upgrade to a full account (see #2.)
- Read and Agree to the Terms and Conditions of Use
- MailUp will set up a Agency Panel to help you manage your clients: access all accounts, including a free Agency Demo Account with whitelabeling.
- Customer Approval ProcessBuy email plan or sms credits for your client: Sign up for a Free Trial for the client within the Agency Panel. Upgrade Panel and upgrade to a full account to start the approval process. or buy SMS credits (Go to "Place an OrderView Client Accounts" in your agency panel, click on "LOGIN" button and then click on "GET APPROVEDthe Actions button of the account you want to upgrade and click "Manage Plan". Be sure to enter the Agency's billing address as the default address and the Agency's email. More details here)Once the customer is approved, you can go to the Place an order tab in the Agency Panel, choose your client's trial and click to upgrade and purchase.. A customer approval process will
Client management
You will have two options with regard to managing clients:
- You can create a separate MailUp account for each client, managing them via the Agency Panel. You will be able to access each client's MailUp console with one click (e.g. to assist a client or execute a campaign on their behalf), upgrade/downgrade their service, and set up free trials for new clients.
- You can host multiple clients within the same MailUp account, assigning a different List to each client. Each MailUp account supports multiple Lists, and each List is a separate environment with separate admin settings, reports, recipients, messages, etc. The benefit here is that there is just one monthly fee shared among your clients. The drawback is that the send queue is shared among the different Lists on the account, which is why this set up is only advisable for smaller clients. In addition, recipient fields (custom fields in the recipient database) are shared across all Lists. Note: if you want the Account whitelabeled, you must request the free trial from within the Agency Panel.
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Pricing: Flat monthly fee
You only pay for the account subscription, less the 10% Agency discount. Pricing is a flat monthly fee based on the speed of delivery: Pay per Speed. You can choose any speed of delivery (in hours). ) You can then choose additional options like No Logo or Delivery+*.
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For campaigns larger than 50k recipients, there is no onboarding fee, however, the purchase of Delivery+ is highly recommended. (This feature may be required for any size list as dictated by our Deliverability Team during the approval process.) A ramp up period may be required. |
Client Approval
Each of your clients must go through our customer approval process before using MailUp. Open a ticket at support@mailup.com for each customer approval. From there, you will be given a set of questions about the client's company and email best practices. Once approved, the client's trial account will be enabled for purchase. If you are managing multiple clients on one account, you still must get each individual client list approved that you choose to add to that account.
All platforms purchased from an Agency will be available immediately, except if the agency has stipulated its contract with MailUp less than six months prior to the purchase. In this case client approval is mandatory.
Please also note that in these two scenarios, SMS credits purchases must be approved from MailUp:
- All purchases above 10,000 credits.
- If the purchase happens less than 24 hours after your last credits purchase.
If you happen to be in one of the situations described above, please contact your sales consultant to start the approval process.
Agency Panel
The MailUp Agency Panel is a client management tool to help an Agency manage their clients within one platform: access individual consoles, manage payments, set up free trials and access resources.
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The email you provided to setup your Agency Panel will act as your username.
Once in the Panel you should see a set of navigation tabs:
To get complete documentation about the Agency Panel, see the resources below: starting with the View accounts to Support tabs.
Other useful resources:
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