On this page, you will find answers to frequently asked questions about the transition from version 1 to version 2 of the BEE editor.
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Are there issues moving from v1 to v2?
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This is by design.
How do I set the same background color for the entire message (or the entire content portion of the message)?The new version of the editor gives you more control on background colors.
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If you set the default colors and the colors of one or more sections don't change, it means that a background color was set at the row or column level.
I followed all the instructions, but the message looks different when it is received in the inboxFor the best preview, use the preview function inside the editor. We are aware that the mobile preview shown in some parts of the platform (e.g. inside Saved and Send pages in Messages > Email) is not correct. This will be fixed soon.
However, any preview is only a reasonable rendering of the email, which can differ once sent based on operative system and client used. To better check compatibility across devices and clients, you can use the Previews tool, which generates real previews on dozen of email clients, both mobile and desktop. You can find this feature under Messages > Email > Send, choosing Checkup from the Actions menu of the message you want to check.
I followed all the instructions, but I can't get a template to look the way it did beforeIf you followed the instructions on this page, but you still cannot adjust the way your message template looks with the new editor, to match the way it looked with the previous version of the editor, please open a support ticket so that we can look into what might be happening.
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HTML templates to be used with the WYSIWYG editor will not be altered.
Other frequently asked questions on issues using the editorIn the image manager, the "Add new file" button is disabledThis happens when you are in a folder that does not allow file uploads. Please navigate to a subfolder or create a new folder.
How do I link to a file?You can link an image or a button to a file. If you want to link text to a file, for now you will need to paste the URL to the file. If the file is in the image manager, open the image manager, locate and right-click on the file, then click "Copy address". Now you can paste the URL of the file in the link field.
In the future, we will add a feature to make it easier to link text to a file.
How do I remove the underline from a text link?This is not available right now, but the issue will be addressed in the near future.
How do I link to an email address?This feature is currently not available. In the near future, we will add "email" as a link type.
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How can I optimize a message to reduce its weight?To shrink message weight, you can reduce structures and content blocks to the ones necessary to create the message. Each structure and content block increases message weight and should be used only if required for your email's design.
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- Create one structure with different blocks of content instead of multiple structures if the number of columns and background colors for rows and content areas don't change.
- Use padding instead of dividers to separate content blocks and structures.
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The HTML copy of a message is rendered incorrectly by the HTML editorIf you create an HTML copy of a message designed with the BEE editor and open it with the HTML editor, the layout may not match the one set up with BEE.
It's a rendering problem of the HTML editor; however, the HTML code of the message is not modified during the copying process. If you open the message with the editor and save it back, you will see that the message will match the one created with the BEE editor.
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In a text block, can I assign a color different from those available in the toolbar to a portion of text?At the moment, the choice is restricted to the colors proposed by the toolbar.
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When I upload something in the file manager, I get the error message "Oops, something went wrong while uploading the image"This happens in two cases:
- The file you're trying to upload is bigger than 4 megabytes. The file manager has a 4 megabytes limit on uploaded files.
- The name of the file contains symbols and/or special characters. If this is the case, just rename the file and upload it again.
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Questions on the responsiveness of the emails created with the editor...
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On Gmail mobile app, images are not at full width and blocks are arranged differently than on other mobile clientsIt is a normal behavior. Gmail has some rendering peculiarites, so emails are displayed differently from other mobile clients. We've worked a lot to get around the constrictions imposed by these Gmail rendering quirks and the result is very readable emails, with buttons and links that are easy to tap and no horizontal scrollbar. Gmail renders emails differently than other clients, as a result of constraints imposed by how Gmail itself works.
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On iPad and tablets, 3-column structures behave differently than on smartphonesColumns spread in the email client rendering based on the available space. As a consequence, columns will adapt to available space, so if two columns fit horizontally, they will be displayed side by sude,
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I have configured an header/foooter at list level and my message is not responsiveCheck if the header and footer's HTML, configured inside list options, are responsive. Otherwise, there may be some rendering issues on the entire message created with the editor.
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I added a dynamic content to the message and now my message is not responsiveAs for the header and footer at list level, the HTML of a dynamic content must be responsive in order to guarantee the responsiveness of the whole message.
