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This page allows setting new security levels to all MailUp accounts.

Two-factor authentication

2FA is essential to web security because it immediately neutralizes the risks associated with compromised passwords. If a password is hacked, guessed, or even phished, that’s no longer enough to give an intruder access: without approval at the second factor, a password alone is useless.

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Set up two-factor authentication to enhance your account's security. With two-factor authentication enabled in MailUp, you need your login credentials and a one-time passcode to log in to your account. This passcode is generated by the Google Authenticator app.

Setup for 2-factor authentication

1.Follow the path: Settings>Advanced settings>User permissions>Account security. If you can not see the page please get in touch with platform Administrator to get the permission the access.

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Don't forget! 2FA does something that’s key to maintaining a strong security posture: it actively involves users in the process of remaining secure, and creates an environment where users are knowledgeable participants in their own digital safety. 

Password management

Each administrator can set up user password expiration policies that may also include:

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  • Password change settings: it allows to force the new password to be different than the last used.

  • Password strength requirements:

    • Basic: minimum 8 characters in length,

    • Medium: minimum 8 characters in length with at least one uppercase letter and one number,

    • Advanced: minimum 8 characters in length with at least one uppercase letter, one number, and one special character.

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titleInfo | Access to Password Management Page

You need to have permission (to access the Password Management page. If you can not see the page, please get in touch with your platform administrator to give you the permission to access.


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titleHow to reset two-factor authentication

In case a device connected to a MailUp user is no more available, the 2FA can be reset from the “User permissions” page by selecting “Reset two-factor authentication” in the Actions available for an existing user. At the next login, this user will be asked to associate another device with a QR code.

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