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The request has been received. We are carrying out the preliminary checks, before forwarding it to AGCOM.
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Wait for the status update.
- If any data is incorrect, the status will become "Not approved" with an indication of what needs to be fixed.
- If the checks are successful, the request will be forwarded to AGCOM.
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The request has been received but is temporarily pending as the requested sender does not match with the company name.
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We are working on updating the platform. Wait until further notice.
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The new sender's request did not pass the preliminary checks. The reasons for refusal can be the following:
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Check and modify the data entered in the registry. They must match those of the platform buyer.
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The PEC address entered in the registry is not registered. We ask you to change it or try another PEC address. Save changes to re-apply for approval.
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A generic name or not corresponding to the company name
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The sender you are requesting does not match your company name or is not linked to it.
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Name too generic and unsuitable for the identification, by the recipient, of the person responsible for the content of the communication or the good or service offered by him
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The sender you are requesting does not match your company name or is not attributable to it.
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Incorrect VAT number
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The VAT number entered in the Sender's name is not correct. Replace this data in the "associated Sender name" section. Save changes to re-apply for approval.
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The new sender's request has passed the preliminary checks and has been forwarded to AGCOM for final approval.
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Wait for the outcome from AGCOM.
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The sender has been approved.
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You can start sending SMS campaigns with your new custom sender.
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The request of the new sender was rejected by AGCOM. The reasons may be the following:
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The tax code entered in the sender's name is not correct. Replace this data in the "associated sender name" section. Save changes to re-apply for approval.
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The VAT number entered in the Sender's name is not correct. Replace this data in the "associated Sender name" section. Save changes to re-apply for approval.
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The PEC address entered in the registry is not registered. We ask you to change it or try another PEC address. Save changes to re-apply for approval.
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AGCOM has temporarily suspended the approval of new senders. Wait for the service to be re-established.
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AGCOM provided no explanation for the refusal. Try re-entering the request.
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You have requested to delete this sender. We are processing the request.
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Do nothing. Once the deletion is complete, the sender will be removed from the list.