Group vs List
As defined in the Glossary, a group is a subset of recipients (typically subscribers) within a List. Recipients can belong to multiple groups (similarly to “Categories” in MS Outlook). A group can be created or deleted at any time and the contact information that it contains will not be affected.
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A group will only be assigned to one List and will not be automatically assigned to other Lists in your account. |
Managing Recipient Groups
Groups can be created to segment recipients based on any type of criteria: sending activity, profile demographic, filters, etc. to create more targeted messaging. The Manage Groups page's functions has two main subtabs: Group and Modify Group Assignments.
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Go to Recipients > Manage Groups and click on the appropriate tab at the top.
Add/Create a New Group
To add a new group, go to Recipients > Manage Groups, choose the Group tab at the top, scroll down and click the New Group button in the bottom right corner. See below:
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| New in v8.3: the page that lists groups indicates how many recipients are in each group |
Rename, empty, delete a Group
To rename, empty, or delete a group, go to the Recipient > Manage groups, click on the Groups tab and click on the Action menu on the right.
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To delete all subscribed recipients from the database, you must first create a group in MailUp of all the recipients.Create a group Recipients > Manager Group Recipients, click New Group tab. Name the group. Go to Recipients > Email > Subscribed: In the "random recipients," enter the total amount of subscribers. Select "Move" to the group you created. Then, go back to Mange Group Recipients, select your group by going to the action box and select delete. Note: we do not encourage you to delete unsubscribed. |
Viewing recipients in a Group
To view the recipients currently in a certain group, go to Recipient > Manage groups, click on the Groups tab and click on the Action drop-down on the right. Choose Edit Recipients to view all recipients in the group.
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Important to note, this area does not allow you to Remove a recipient from the group but only Edit the recipient data, Delete or Unsubscribe them. If you unsubscribe them, they are not removed from the group or master List, but only changes the status to Unsubscribed. This status will change across multiple groups AND at the List level. So, be sure you want to unsubscribe them from all groups, and not just remove them! To Remove or Add a recipient from/to a group, you must go to the Modify Group Assignments tab. |
To Add or Remove recipient(s) from a group
To add or remove recipients to/from a group, go to Recipient > Manage groups, click on Modify Group assignments. You then click View groups and choose the group you want to add or remove the recipient to/from.
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To remove a recipient, select the recipient and click the green Remove button.
Assigning, copying, or moving recipients to a group
You can assign, copy, or move multiple recipients to a group:
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