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If you can't find a solution to your problem in the User Guide, contact us by opening a support ticket.
You can do so at any time, directly from your MailUp admin console.
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platform. Click on the Help
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icon in the top bar and choose "Support"
In this section you can:
- Find a solution by searching our User Guide
- Submit a support ticket
If you received an error message, make sure to paste it into the message: it will help us troubleshoot the issue.
Opening a ticket from outside the
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platform
If you can't log into your MailUp account, retrieve your credentials or contact us at support@mailup.com.
Checking the status of a ticket
You can check the status of a ticket at any time by entering your email and ticket number on this page: http://support.mailup.com/Main/frmTickets.aspx