Once in the Reseller PlatformAgency Panel, the panel will show a list of tabs. Once you click on the View Accounts tab, you will see icons next to the following fields for each account.
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| Ver. | Console version |
| Trial |
...
If checked with |
...
account |
| Res |
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Supp: type of support 
email 
none 
email + phone support
Logo: 
if present the MailUp logo is shown
Renewal: subscription renewal date
Kb/s: console speed
Agency Demo Account
All Agencies have access to a Demo Account which can be used for client demos or testing. This account is not for promotional use as it is limited to 250 recipients. (If the agency needs to send emails to their clients, we recommend opening a new account. MailUp will absorb the subscription cost if sends are limited to below 2,300 emails/hour and the MailUp logo is not removed from the footer of the message.)
The Demo account can be fully whitelabeled at no cost. Once the whitelabel has been set, there is the option to apply these settings to any new free trial created from within the Reseller Panel.
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| . |  Agency Account,  client account,  sub-reseller account |
| Status | This column highlights if there any current issues with the customer that are blocking platform usage. |
| Renewal | Subscription renewal date/expiration date |
| Speed | Platform speed, expressed in KB/s or Msgs/h, depending on contract type (bandwidth or frequency) |
| Renewal amount | Next billing amount |
| Last login | Date of last login inside MailUp control panel |
You may also choose to export your list of accounts in CSV or XLS format using the buttons below accounts' list. Please note that CSV is comma separated.
Managing Accounts from the Agency Panel
If you click on the action box button on the right of the Account...
....you will see three four options.
Account Info
Here you can see and edit information associated with the Account: both the Agency info and the Client info.
Client Info Account Information Tab:
- To Create a "Nickname" for the client: In the View Accounts page, you will see all accounts named for the Agency, not the client. If you want to differentiate each account with a client name, be sure to go to the Client Infoaccount information tab and insert the client's name under "Company" field. This name will then show up in the Reseller Panel Agency Panel next to the Agency name under the View Accounts tab.
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Note: Scrolling down on the client info page, the client's order info is currently being developed to allow automatic import from of 's account information tab at the moment does not show client billing details from our ecommerce systemMailUp's client management system. We suggest you to leave these fields blank or use them as a reminder inside the panel. |
Reseller Agency Info and Billing info Tabs:
These tabs show information automatically updated by our client management system.
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They are not editable.
Email Tab:
Here you can email your client directly using our email system. You will need to first enter the client's email info by using the dropdown tab and selecting "(other...)" from the dropdown "Customer Email" and entering the client's email as "other email."in the "Other address" field.
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This tab allows you to edit the User(s) info and set permissions.
For a complete list of permissions and their explanation, visit this help page.
There are however some permissions that are exclusive to the Agency Panel:
OTHER FEATURES
- Enable use of SOAP API: Enable user to use integrations with MailUp that leverage our SOAP APIs.
ADM ONLY
- Require verification for SMS numeric senders: If ticked, a user sending an SMS with a numeric sender will be asked for number verification, sending a PIN code to that number.
- Enable SMTP+ v2: Enable the new version of SMTP+ (more here)
- Templates management (obsolete, use Templates permission inside Main Features Areas)
Login
Here you can log in to the client's MailUp console directly without account ID or password.
Manage Plan
Clicking on this action will open a new tab in your browser, which will display the customer account area for that account. From here you can buy or upgrade email plans and buy sms credits for your client. Read more here.
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The Reseller Demo Account Agency account (indicated by the All other accounts: sub-reseller ( |
Check also:
- View Accounts
- View logged-in users
- Request new trial account
- Change password
- Buy online
- Reseller kit
- Resources
- Support
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