Group vs List
As defined in the Glossary, a group is a subset of recipients MailUp platform is divided into Lists, which are an independent set of messages, settings, statistics, filters, events, groups, subscribers, unsubscribed recipients, etc.
You can create multiple Lists in the platform, as long as your account has purchased that feature and as long as your user has rights to do so.
Groups are a static segment within a List. Therefore, Groups are always a subset of the recipients that exist in a List. A group can be created or deleted at any time and the contact information that it contains will not be affected. A group will only be assigned to one List and will not be automatically assigned to other Lists in your account.
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Recipients: Contacts in your admin console. There are three recipient statuses: Subscribed, Pending, Unsubscribed. They will only receive messages from you if their status is that of a "Subscribed". Lists (or Environments): A List - also referred to as an Environment - is an independent set of messages, settings, statistics, filters, events, groups, subscribers, unsubscribed recipients, etc. You can create multiple Lists in the platform, as long as your account has purchased that feature and as long as your user has rights to do so. Groups are a static segment within a List. Therefore, Groups are always a subset of the recipients that exist in a List. Groups: Groups are a subset of recipients (typically subscribers) within a List. Recipients can belong to multiple groups (similarly to “Categories” in MS Outlook). A group can be created, edited, or deleted at any time |
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. The recipients that it contains will not be affected. |
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A group will only When importing recipients, you can specify one or more groups that they should be assigned to one List and will not be automatically assigned to other Lists.. Groups are List-specific: they will not be visible in other Lists. Unlike filters, Groups allow you to create static segments of recipients. If a recipient is added to the Group "Subscribed on Facebook", the recipient will stay assigned to the Group until removed. |
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To segment your subscribers, use Groups. While importing contacts you can assign them to various groups. Create different Lists, instead, to manage them separately. As said, a List is an independent Environment with its own set of messages, settings, statistics, groups, etc. and should be used for different type of communications (i.e. different products or clients for an agency). Use different lists if you communicate in various languages. |
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A common error is to create a list for each email campaign. Please note that creating a new list each time is time-consuming for you and potentially dangerous as the platform in this way does not recognize unsubscribed. |
Managing Recipient Groups
Groups can be created to section segment recipients based on any type of criteria: sending activity, profile demographicdemographics, filters, etc. to create more targeted messaging. The Manage Groups page's functions include: search for a group, delete a group, and or delete recipients from a group, delete both group and recipients, add a new group and rename a group. From the Modify Group Assignments tab at the top, you can even reassign or move recipients from one group to another.
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The Groups page allows searching a group by name or internal notes. In this page, you can - through the Actions menu or by selecting two or more groups:
- look for a group,
- create a new group,
- rename a group,
- view the number of recipients within the group
- delete a group to delete the selected groups: recipients are not affected, other than the fact that they will no longer be assigned to that group since it is being deleted.
- delete recipients to completely remove from the system the recipients that are currently assigned to the group. Make sure you understand the difference between unsubscribing and deleting a recipient. Typically, you will want to unsubscribe, rather than delete a recipient.
- delete group and recipients to delete both the selected groups and all the recipients currently assigned to them. Once again, make sure you understand the difference between deleting and unsubscribing a recipient.
- empty group to remove all recipients from the selected groups. Those recipients' subscription preference is not changed. What's modified is simply their assignment to the selected groups: they will no longer be assigned to that group.
Create a New Group
To add a new group, go to to Recipients > Manage Groups, choose the Group tab at the top, scroll down and click the on the New Group button button in the bottom right corner. See below:
Delete or Rename a Group or Edit a recipient within a Group
To rename or delete a recipient from a group or edit recipient information within a group, go to the Recipient > Manage groups, click on the Groups tab and click on the Action Box a the right. Choose the function Delete or Rename.
As seen in the image above, you can also edit a recipient's data within a group, go to Recipient > Manage groups, click on Groups tab and click on the Action drop-down at the right. Choose Edit Recipients, and within that new page, Click the Action drop-down at the right and choose the function.* Important to note, if a subscriber is unsubscribed from one group, he still remains subscribed in other groups he's assigned to. Recipients can be assigned to multiple groups. To add a new recipient, click the Related Features at the bottom of the page and it will take you to the Import pag
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IMPORTANT: When at the Edit Recipients in the Action drop-down, you will be choosing to Delete, Modify or Unsubscribe. When you Delete, you are permanently removing the recipient from the List not just the group. Therefore, if you want to remove them only from the Group and to remain in your List, use the Manage Group feature instead. We recommend that you unsubscribe a recipient instead of deleting it. By unsubscribing a recipient, it will not be removed from other groups and you will no longer risk sending a message to him or her in the future. If you delete it instead, there is the risk of importing that recipient again. |
Reassign recipients from one group to another
To move individual or numerous recipients from one group to another, go to Recipient > Manage groups, click on Modify Group assignments. You then click View groups and choose the group you want to assign the recipient to.
A list of recipients from that group will come up:
Then, do a Global search for the individual recipient you want to add to the group (search can be done by name, email or mobile.) Click on the Global Search icon at the upper right of the page.
Select the recipient and then click the green Add button:
The recipient will be moved to the group located right above.
To remove a recipient, select the recipient and click the green Remove button.
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Remember, adding or removing a recipient from a given group does NOT remove it from other groups. The recipient still belongs to any group(s) to which it was previously assigned. Also, each recipient must be added or removed from groups individually. Therefore if there is a large number of recipients to reassign, we recommend you import a separate file of recipients and assign the group upon import. |
Reassigning recipients from one group to another
In order to reassign some or all recipients from one group to another, go to /wiki/spaces/MUG/pages/36866874 and follow the directions for Move or Copy recipients from one group to another.. A pop-up form will ask you to insert the Group name and internal notes to better identify the group.
Test group
When creating a group, you can flag it as a "test group". By doing so, you can select it within the campaign setup wizard when choosing the "send to test group" option. Moreover, you can include or exclude test groups when searching for groups inside the "Groups" page.
Viewing recipients in a Group
Click on the Actions menu on the right and select View email recipients o View SMS recipients, a new page with the subscribed list will show up.
You can access to this feature also through Recipients > Email or SMS, by choosing the selected group in the "Include groups" tab.
Here you can look for recipients included in a group and apply a filter if needed.
To modify the status of an individual recipient, click on the Actions menu and select View profile, Unsubscribe or Delete.
The recipient status (subscribed or unsubscribed) is associated with the list, this means that a recipient can be unsubscribed in a list but not in another one. Also, you can insert a subscriber to more than one group.
Move, remove or unsubscribe recipients from a group
Click on MOVE / COPY button to manage previously selected recipients.
For example, you can:
- add recipients to a group
- remove recipients from selected group(s) and add to another
- remove recipients from all groups and add to another
- remove recipients from selected group(s)
Finally, you can also unsubscribe or start and export process.
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| You can also define group assignments when importing recipients. |
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| You can also edit group assignments when editing a recipient: see Modify, Delete or Unsubscribe Recipients. |