You can easily check at any time all the email addresses that have been unsubscribed from your messages (voluntarily or automatically) under Recipients > Channels > Emails > Unsubscribed. Here you can also filter unsubscribed based on:
...
Unsubscribers are email addresses that will not receive newsletters even if they are selected when setting up an email campaign or automatic sending.
The reasons for unsubscribing can be voluntary (e.g. click on the unsubscribe link), or for reasons of managing the subscriber database (both by the account administrator and by the platform).
Unsubscribe type
Description(visible in recipient export files) |
|---|
| Admin action |
(manually unsubscribed)0 | Unsubscribed by the administrator by changing the |
user Admin action (imported as unsubscribed) | 4 | Unsubscribed | Recipient used unsubscribe link | 2 | Unsubscribed by the user by clicking on the unsubscription link included in your message |
| 0 or 01 |
| From import | Unsubscribed during the import process, by selecting the advanced |
option | option Import as unsubscribed (opted out) |
| Bounce | 8 | Automatic unsubscription due to incorrect email. /wiki/spaces/MUG/pages/36869359 |
Due to spam complaint | 16 | Recipients clicking the "spam" button in | . | 4/42 or 41 |
| Due to right to be forgotten | Unsubscribed by the administrator after that the user has exercised the right to unsubscribe with the right to be forgotten and subsequently erasure of personal data collected. | 1024 |
| From message (unsubscribe link) | Unsubscribed by the user by clicking on the unsubscription link included in your message. | 2/20/21/22 |
From mail client: link (recipient action)
| Recipients unsubscribed through a unsubscribe button in the webmail client (e.g. Yahoo, Gmail etc.) |
List-unsubscribe link | 32 | Recipients unsubscribed through a unsubscribe | . | 32/321 |
From mail client: mailto (recipient action)
| Recipients unsubscribed by sending an email to their ISP/webmail provider. | 64/640/641/642 |
| Due to SPAM complaint | Recipients clicking the "spam" button in the webmail client (e.g. Yahoo, Gmail etc.) |
| List-unsubscribe mail | 64 | Recipients unsubscribed by sending an email to their ISP/webmail provider |
Email was incorrect (bad syntax) | 81 | | . | 16/161/162 |
| Due to inactive recipient | Users who have not performed any activity in the latest period. More info | 128 |
| Due to wrong email | Automatic unsubscription due to incorrect email. More info | 8 or 80 |
| Due to wrong email (incorrect syntax) | Email addresses with syntax errors (e.g. without a "@") |
Email was invalid (bad domain) | 82 | | 81 |
| Due to wrong email (domain no longer exist) | Email related to a no longer existing domain |
Email was incorrect (abandoned account) | 83 | 82 |
| Due to wrong email (box abandoned) | Email address that was abandoned by the user. |
/wiki/spaces/MUG/pages/36869359Due to inactive recipient | 128 | Users who have not performed any activity in the latest period. 256 /wiki/spaces/MUG/pages/36869359Due to repeated bounces | 512 | Email automatically unsubscribed due to repeated soft bounces. More infotarget 2561 | Email blocked due to known spammer. |
/wiki/spaces/MUG/pages/36869359| More info | 2561 |
| Due to blocked email (spam content) |
2562 | Email blocked due to spam content detected. |
/wiki/spaces/MUG/pages/36869359 email target | destination MTA configuration |
error2563 | Email blocked due to recipient configuration error. |
/wiki/spaces/MUG/pages/36869359Temporary opt-out | More info | 2563 |
Due to repeated bounces | Email automatically unsubscribed due to repeated soft bounces |
5121| . More info | 512 |
| Due to repeated bounces (temporary unsubscribe) | Email temporarily unsubscribed due to repeated soft bounces. |
/wiki/spaces/MUG/pages/36869359Permanent opt-out due to repeated bounces | 5122| More info | 5121 |
| Due to repeated bounces (permanent unsubscribe) | Email permanently unsubscribed due to repeated soft bounces. |
/wiki/spaces/MUG/pages/36869359