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Info
titleTroubleshooting
  1. Please ensure that you have completed plugin authorization on MailUp, otherwise "Import" operation will fail reporting the following message: "An error occurred while importing lists. Please review your configuration."
  2. If the "Import" operation fails returning a message that reports "invalid XML file" the reason is likely to be the presence of character '&' inside the names of groups or lists on MailUp. Please rename lists/groups on MailUp in order to avoid this problem
  3. MailUp extension for Joomla! works with a single MailUp console. If you have more than one console and you want to switch your integration from one MailUp console to another one it recommended to uninstall and reinstall the extension before setting the new configuration.
  4. Please ensure that "allow_url_fopen=1" is set in the php.ini file of your Joomla! server, otherwise you may experience subscriptions that are not submitted on MailUp and you will also see the following message in Joomla! log file: "file_get_contents(): http:// wrapper is disabled in the server configuration by allow_url_fopen=0"

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