Managing Recipient Channels
There are three recipient channels on the main admin console for better management: Email, SMS and All. Through this page, you can access the recipient database divided into two channels:
From each of these channels, functions can be performed relative to recipient
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status:
- Subscribed: a recipient that has opted in to receive communication, either via email or SMS.
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- Unsubscribed: a recipient that has opted out of receiving messages, either email or SMS.
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- Pending: a recipient that has yet to confirm
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- their subscription (generally someone that has not successfully completed the double opt-in
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- procedure)
For example, to access Unsubscribed email recipients (termed named unsubscribers), ) go the Recipient tab > Email > Unsubscribed.
For the Email channel only, it is also possible to access to Bounces section, where are listed those recipients who did not receive your email and whose client-server sent back an error message.