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List hygiene is a best practice in order to maintain a high sending reputation, deliver your messages more quickly and keep high deliverability rates.

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Subsequently, if the inbox of the recipient continues to be unreachable it will be classified as "permanently unsubscribed to further bounces."
 


Here is an example of how our algorithm works:

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The system automatically manages temporary delivery errors (Soft Bounces) that fall in the categories: SB, SBDF (Domain failure) and SBMF (Mailbox full) and other errors classified as Mail Block (MB*) temporally unsubscribing the recipient for a variable period of time, re-entering it later automatically. This process will be repeated several times until the recipient is definitively unsubscribed or the problem is solved. 


Info

You can see which recipients have been automatically unsubscribed under Recipients > Email > Unsubscribed and selecting in the "Filter by" drop-down menu in the advanced search options area.

Select in "Unsubscribe typeCause unsubscription":

  • Temporary opt-out due Due to repeated bounces Permanent opt-out due (temporary unsubscribe)
  • Due to repeated bounces (permanent unsubscribe)

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