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The Import function allows you to import a variety of formats: manually, copy/paste email, CSV/TXT file, Excel, and XML.

Info
titleImportant things to remember
  1. All recipients are imported as "Subscribed" unless you select a different option during the import process.

  2. Existing recipients - matched based on their email or mobile phone number - will be updated; the subscription status will not be updated; duplicates will automatically be removed.

  3. Use the advanced options Advanced Import Options during the import process to change these default behaviorssettings.
    • Note: The Subscription status and group assignment options section of the Advanced options overrides any previously recorded subscription status (i.e. Subscribed, Pending, or Unsubscribed). It is therefore strongly recommended to read the Advanced Import section.

Add individual recipient

You can add a new individual recipient to a List easily by first selecting the List > Recipient > Import and clicking on the Add Recipient icon. From there data can be entered in the fields. Inputting data to all the fields is not required but recommended to allow for highly targeted messaging.  To add fields, go to Settings > Account Settings > Recipient fields.

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Click Extract Emails button, and all emails in the text will be extracted and ready for import!

 

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Advanced Import Options

The Advanced section on the Import page is a crucial step in the import process. It ensures your file is read properly upon import and allows you to choose the subscription preference.

After uploading your file on the import page you are taken to the second stage of the import process. Go to the Advanced drop-down and select from the various options:

Reading and data management options

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  • If import field is empty, the system automatically overwrites any existing data. Therefore, be sure the box is checked if you want to keep existing data!

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  • Choose the mobile number format correctly.

Subscription status and group assignment options

  • Select "Replace Current Group Assignments" when exporting existing recipients from MailUp and re-importing them. All previous group assignments will be erased and replaced with new groups assigned in the import process.
  • Choose the subscription preference. (Remember, all imports default to the

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  • Subscribed

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  • status.)

 

Tip
titleEmail Marketing Best Practice

When importing new recipients, it is recommend to mark their status as pending and have the system send them a subscription confirmation message. This will ensures a clean list for optimum deliverability (i.e. fewer bounces, no spam traps, etc.). You can configure the system to import the recipients as pending by using the corresponding setting under Advanced options.

 

 

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Import as Pending

  • The option to Import as Pending and send confirmation request email allows you to import recipients as Pending. Once you send out the confirmation request email (see section below), those recipients who chose to subscribe to your email communications will become Subscribed.
Tip
titleImport as Pending Guide

Go to the step-by-step guide on How to Send a Subscription Confirmation Request.