You can easily check at any time all the email addresses that have been unsubscribed from your messages (voluntarily or automatically) under Recipients > Channels > Emails > Unsubscribed. Here you can also filter unsubscribed based on:
- email address
- message
- unsubscribe type
Unsubscribe type
Type | Description | Error code | Description(visible in recipient export files) | |
|---|---|---|---|---|
| Admin action (manually unsubscribed) | 0Unsubscribed by the administrator by changing the user status | Admin action (manually unsubscribed) | 010 or 01 | |
| From import | Unsubscribed during the import process, by selecting the advanced option Import as unsubscribed (opted out) | 4/42 or 41 | ||
| Due to right to be forgotten | Unsubscribed by the administrator by changing the user statusafter that the user has exercised the right to unsubscribe with the right to be forgotten and subsequently erasure of personal data collected | 1024 | ||
| Recipient used unsubscribe link | 2Unsubscribed by the user by clicking on the unsubscription link included in your message | |||
| Admin action (imported as unsubscribed) | 4 | Unsubscribed during the import process, by selecting the advanced option Import as unsubscribed (opted out) | ||
| Bounce | 82 | |||
| Bounce | Automatic unsubscription due to incorrect email. More info | 8 | ||
| Due to spam complaint | 16 | Recipients clicking the "spam" button in the webmail client (e.g. Yahoo, Gmail etc.) | 16 | |
| List-Unsubscribe http32 | Recipients unsubscribed through a unsubscribe button in the webmail client (e.g. Yahoo, Gmail etc.) | |||
| Admin action (imported as unsubscribed) | 41 | Unsubscribed during the import process, by selecting the advanced option Import as unsubscribed (opted out) | ||
| 32 | ||||
| List-unsubscribe mail64 | Recipients unsubscribed by sending an email to their ISP/webmail provider | 64 | ||
| Bounce (generic error) | 80 | Automatic unsubscription due to generic errors | 80 | |
| Email was incorrect (bad syntax) | 81 | Email addresses with syntax errors (e.g. without a "@") | 81 | |
| Email was invalid (bad domain) | 82Email related to a no longer existing domain | 82 | ||
| Email was incorrect (abandoned account) | 83Email address that was abandoned by the user. More info | 83 | ||
| Due to inactive recipient | 128 | Users who have not performed any activity in the latest period. More info | 128 | |
| Due to blocked email | 256 | Email blocked. More info | 256 | |
Due to repeated bounces 512 | Email automatically unsubscribed due to repeated soft bounces. More info | |||
| Unsubscription due to right to be forgotten | 1024 | Unsubscribed by the administrator after that the user has exercised the right to unsubscribe with the right to be forgotten and subsequently erasure of personal data collected | ||
| 512 | ||||
| Due to blocked email (target MTA block) | 2561Email blocked due to known spammer. More info | 2561 | ||
| Due to blocked email (spam content) | 2562Email blocked due to spam content detected. More info | 2562 | ||
| Due to blocked email (target MTA configuration error) | 2563Email blocked due to recipient configuration error. More info | 2563 | ||
| Temporary opt-out due to repeated bounces | 5121 | Email temporarily unsubscribed due to repeated soft bounces. More info | 5121 | |
| Permanent opt-out due to repeated bounces | 5122 | Email permanently unsubscribed due to repeated soft bounces. More info | 5122 |