You can easily check at any time all the email addresses that have been unsubscribed from your messages (voluntarily or automatically) under Recipients > Channels > Emails > Unsubscribed. Here you can also filter unsubscribed based on:
- email address
- message
- unsubscribe type
Unsubscribe type
Type | Description | Error code (visible in recipient export files) |
|---|---|---|
| Admin action | Unsubscribed by the administrator by changing the user status | 0 or 01 |
| From import | Unsubscribed during the import process, by selecting the advanced option Import as unsubscribed (opted out) | 4/42 or 41 |
| Due to right to be forgotten | Unsubscribed by the administrator after that the user has exercised the right to unsubscribe with the right to be forgotten and subsequently erasure of personal data collected | 1024 |
| Recipient used unsubscribe link | Unsubscribed by the user by clicking on the unsubscription link included in your message | 2 |
| Bounce | Automatic unsubscription due to incorrect email. More info | 8 |
| Due to spam complaint | Recipients clicking the "spam" button in the webmail client (e.g. Yahoo, Gmail etc.) | 16 |
| List-Unsubscribe http | Recipients unsubscribed through a unsubscribe button in the webmail client (e.g. Yahoo, Gmail etc.) | 32 |
| List-unsubscribe mail | Recipients unsubscribed by sending an email to their ISP/webmail provider | 64 |
| Bounce (generic error) | Automatic unsubscription due to generic errors | 80 |
| Email was incorrect (bad syntax) | Email addresses with syntax errors (e.g. without a "@") | 81 |
| Email was invalid (bad domain) | Email related to a no longer existing domain | 82 |
| Email was incorrect (abandoned account) | Email address that was abandoned by the user. More info | 83 |
| Due to inactive recipient | Users who have not performed any activity in the latest period. More info | 128 |
| Due to blocked email | Email blocked. More info | 256 |
Due to repeated bounces | Email automatically unsubscribed due to repeated soft bounces. More info | 512 |
| Due to blocked email (target MTA block) | Email blocked due to known spammer. More info | 2561 |
| Due to blocked email (spam content) | Email blocked due to spam content detected. More info | 2562 |
| Due to blocked email (target MTA configuration error) | Email blocked due to recipient configuration error. More info | 2563 |
| Temporary opt-out due to repeated bounces | Email temporarily unsubscribed due to repeated soft bounces. More info | 5121 |
| Permanent opt-out due to repeated bounces | Email permanently unsubscribed due to repeated soft bounces. More info | 5122 |