Are there issues moving from v1 to v2?
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A lot of work was invested into creating a tool that converts messages and templates created with version 1 of the drag-n-drop editor to the new format. The tool was perfected over time. In the latest tests, over 45,000 templates were converted and visually noticeable problems were found in only 0.6% of them. So, you might find an issue here and there, but they should be quite rare.
Most common message conversion issues
Analyzing this 0.6% of cases in which visually noticeable issues were found, a few problems that we noticed multiple times include the following.
My message lost the border around the main content area
The new editor does not support a border around the entire content area because the content area uses "modular design". That is, it's not necessarily one section (one row), but rather multiple sections (rows).
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- There is no border at the "message" level.
- That's because the message is made of rows of content
- You will need to reset the border for the row(s) used in the message
Some of the images changed size
Make sure the image was inserted into the message using an image content item. If the image was inserted into a text block (via the text editor toolbar, which incorrectly used to include that feature), then there might be a problem. We recommend reinserting the image as an image content block below or above the text block (or in a separate column if you wish the image to be next to the text and not above/below it).
Some of the images look smaller
Try editing the message or template with the new editor. In most cases the problem fixes itself by doing so.
The line height in a certain text block seems different
Open the message or template: the editor will perform all the necessary calculations again based on the font family and size.
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My message shows content on two lines instead of one
Because of the introduction of rows in the message structure, and to ensure full responsiveness of the layout on mobile devices, certain content elements will be repositioned when the message is converted to the new format. Please open the message with the new editor and re-position the content elements to recreate the original design.
Buttons don't look right (text wrapping on two lines, etc.)
Don't worry, it's due to the way text is handled in the new version of the editor. Simply edit the message and the new editor will automatically recalculate text and button size.
There is an exception to this rule, however. If the button was created not with the Button content block in v1 of the editor, but rather by using a table cell in the text editor, then the problem might not be fixable. Remove the button in that scenario, and add it again by dragging a Button content element into the message.
Spacing between two rows was removed
This can happen if the following had been done using v1 of the editor.
- The designer wanted to introduce some spacing between two paragraphs
- An empty Text content block was used for that purpose
During the conversion to v2 of the editor, empty content blocks are removed to avoid possible rendering issues.
Spacing between blocks of content, however, is easy to introduce with v2 of the editor (and there is much more control on it):
- In the Content panel, find the Divider content element
- Drag it into the message where you want to have some spacing
- Make it Transparent
- Use padding to create more or less spacing.
The text editor no longer allows me to insert ... (tables, images, etc.)
This is by design.
What happens when I edit an existing message?
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