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On this page, you will find answers to frequently asked questions about the transition from version 1 to version 2 of the drag-n-drop email editor.

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Try editing the message or template with the new editor. In most cases, the problem fixes itself by doing so.

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  1. A backup copy of the original version of the message will be created. 
    1. This backup copy cannot be edited with the drag-n-drop editor, but can be used with the WYSIWYG editor.
    2. It can also be sent "as is" , if you simply need to send exactly the same message you sent before.
  2. The original version of the message will be converted to the format used by the new editor.
  3. The new editor will open, loading the converted version of the message.
  4. When you save the message, it will be saved with the new message format. The backup copy will not be overwritten.

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