On this page, you will find answers to frequently asked questions about the transition from version 1 to version 2 of the drag-n-On this page, you will find answers to frequently asked questions about the transition from version 1 to version 2 of the drag-n-drop email editor.
- Are there issues moving from v1 to v2?
- My message lost the border around the main content area
- Some of the images changed size
- Some of the images look smaller
- The line height in a certain text block seems different
- My message shows content on two lines instead of one
- Buttons don't look right (text wrapping on two lines, etc.)
- Spacing between two rows was removed
- The text editor no longer allows me to insert ... (tables, images, etc.)
- How do I set the same background color for the entire message (or the entire content portion of the message)?
- I followed all the instructions, but the message looks different when it is received in the inbox
- I followed all the instructions, but I can't get a template to look the way it did before
- What happens when I edit an existing message?
- What happens to email templates?
- Other frequently asked questions on issues using the editor
- In the image manager, the "Add new file" button is disabled
- How do I link to a file?
- How do I remove the underline from a text link?
- How do I link to an email address?The file manager freezes on opening
- How can I optimize a message to reduce its weight?
- The HTML copy of a message is rendered incorrectly by the HTML editor
- In a text block, can I assign a color different from those available in the toolbar to a portion of text?
- When I upload something in the file manager, I get the error message "Oops, something went wrong while uploading the image"
- Questions on the responsiveness of the emails created with the editor
- On Gmail mobile app, images are not at full width and blocks are arranged differently than on other mobile clients
- On iPad and tablets, 3-column structures behave differently than on smartphones
- I have configured an header/footer at list level and my message is not responsive
- I added a dynamic content to the message and now my message is not responsive
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This is by design.
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The new version of the editor gives you more control on background colors.
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If you set the default colors and the colors of one or more sections don't change, it means that a background color was set at the row or column level.
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For the best preview, use the preview function inside the editor. We are aware that the mobile preview shown in some parts of the platform (e.g. inside Saved and Send pages in Messages > Email) is not correct. This will be fixed soon.
However, any preview is only a reasonable rendering of the email, which can differ once sent based on operative system and client used. To better check compatibility across devices and clients, you can use the Previews tool, which generates real previews on dozen of email clients, both mobile and desktop. You can find this feature under Messages > Email > Send, choosing Checkup from the Actions menu of the message you want to check.
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If you followed the instructions on this page, but you still cannot adjust the way your message template looks with the new editor, to match the way it looked with the previous version of the editor, please open a support ticket so that we can look into what might be happening.
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When you open a message that was created with v1 of the drag-n-drop editor, the following will happen:
- A backup copy of the original version of the message will be created.
- This backup copy cannot be edited with the drag-n-drop editor, but can be used with the WYSIWYG editor.
- It can also be sent "as is" if you simply need to send exactly the same message you sent before.
- The original version of the message will be converted to the format used by the new editor.
- The new editor will open, loading the converted version of the message.
- When you save the message, it will be saved with the new message format. The backup copy will not be overwritten.
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Note that the system will not convert all messages automatically. This could require a large amount of time. Instead, it will convert messages from v1 to v2 of the drag-n-drop editor on demand, when you wish to edit them. |
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Templates will be handled differently depending on how they were created (or which editor they were designed to be used with).
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Default drag-n-drop templates will be replaced with a new set of templates designed with version 2 of the editor.
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Default drag-n-drop templates that you created using version 1 of the editor will be automatically converted. Specifically, the following will happen.
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- Compare v1 and v2 of the template by clicking on the template thumbnail.
- Create a backup of the original template for use with the WYSIWYG editor
- Edit the converted template with the new version of the editor.
- Create a new message from the template, using v2 of the editor. When you do so:
- The new editor will open, loading the converted version of the message.
- When you save the message, it will be saved with the new message format.
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If you wish to make a backup copy of the original template, make sure that you do so before you edit the converted template with v2 of the drag-n-drop editor. Once you have edited the template, you will no longer be able to create a backup copy of the original version of the template. |
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If you see an issue in the thumbnail of an automatically converted message, don't despair. Most issues disappear when you actually edit the message. In addition, you can create a backup copy of the original message and use it with the WYSIWYG editor. |
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HTML templates to be used with the WYSIWYG editor will not be altered.
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This happens when you are in a folder that does not allow file uploads. Please navigate to a subfolder or create a new folder.
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You can link an image or a button to a file. If you want to link text to a file, for now you will need to paste the URL to the file. If the file is in the image manager, open the image manager, locate and right-click on the file, then click "Copy address". Now you can paste the URL of the file in the link field.
In the future, we will add a feature to make it easier to link text to a file.
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This is not available right now, but the issue will be addressed in the near future.
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In the link field, add "mailto:" and then the email address. So for example to email info@yourcompany.com, you would add:
mailto:info@yourcompany.com
In the near future, we will add "email" as a link typepreview, use the preview function inside the editor. We are aware that the mobile preview shown in some parts of the platform (e.g. inside Saved and Send pages in Messages > Email) is not correct. This will be fixed soon.
However, any preview is only a reasonable rendering of the email, which can differ once sent based on operative system and client used. To better check compatibility across devices and clients, you can use the Previews tool, which generates real previews on dozen of email clients, both mobile and desktop. You can find this feature under Messages > Email > Send, choosing Checkup from the Actions menu of the message you want to check.
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If you followed the instructions on this page, but you still cannot adjust the way your message template looks with the new editor, to match the way it looked with the previous version of the editor, please open a support ticket so that we can look into what might be happening.
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When you open a message that was created with v1 of the drag-n-drop editor, the following will happen:
- A backup copy of the original version of the message will be created.
- This backup copy cannot be edited with the drag-n-drop editor, but can be used with the WYSIWYG editor.
- It can also be sent "as is" if you simply need to send exactly the same message you sent before.
- The original version of the message will be converted to the format used by the new editor.
- The new editor will open, loading the converted version of the message.
- When you save the message, it will be saved with the new message format. The backup copy will not be overwritten.
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Note that the system will not convert all messages automatically. This could require a large amount of time. Instead, it will convert messages from v1 to v2 of the drag-n-drop editor on demand, when you wish to edit them. |
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Templates will be handled differently depending on how they were created (or which editor they were designed to be used with).
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Default drag-n-drop templates will be replaced with a new set of templates designed with version 2 of the editor.
| Anchor | ||||
|---|---|---|---|---|
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Default drag-n-drop templates that you created using version 1 of the editor will be automatically converted. Specifically, the following will happen.
- The original version of the template will be converted to the format used by the new editor.
- The thumbnail shown will reflect the message after the conversion.
- A design element in the top-right corner of the template will indicate that the template has been converted.
- You will be able to:
- Compare v1 and v2 of the template by clicking on the template thumbnail.
- Create a backup of the original template for use with the WYSIWYG editor
- Edit the converted template with the new version of the editor.
- Create a new message from the template, using v2 of the editor. When you do so:
- The new editor will open, loading the converted version of the message.
- When you save the message, it will be saved with the new message format.
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If you wish to make a backup copy of the original template, make sure that you do so before you edit the converted template with v2 of the drag-n-drop editor. Once you have edited the template, you will no longer be able to create a backup copy of the original version of the template. |
| Info | ||
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If you see an issue in the thumbnail of an automatically converted message, don't despair. Most issues disappear when you actually edit the message. In addition, you can create a backup copy of the original message and use it with the WYSIWYG editor. |
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HTML templates to be used with the WYSIWYG editor will not be altered.
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This happens when you are in a folder that does not allow file uploads. Please navigate to a subfolder or create a new folder.
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If the file manager freezes on opening, with the loading animation looping, it means that another account administrator has entered the editor's file manager. The second user needs to exit the file manager, so that the first user can access it back again. For security reasons, only one user at a time is allowed to use the file manager.
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Smartphone (5" screen, portrait) | Smartphone (5" screen, landscape) | Tablet (7" screen) |
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