Recipient Status
The Email Recipients page allows you to perform a variety of functions on subscribers who have an email associated with their profile. Emails are first managed depending on a recipient status: Subscribed, Pending, Unsubscribed and Bounced. Go to Recipients > Emails and choose one from the 4 tabs at the top of the page.
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Once the system has picked up one or more recipients, go to the tab "Actions" to View profile, Unsubscribe, Delete.
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Unsubscription due to right to be forgotten
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The right to erasure is one of the main novelties contained in the new European Data Protection Regulation (GDPR).
"The data subject shall have the right to obtain from the controller the erasure of personal data concerning him or her without undue delay and the controller shall have the obligation to erase personal data without undue delay".
The platform allows unsubscribing recipients with the option "Unsubscription due to the right to be forgotten", as shown in the picture below.
Using this option, the data subject will be unsubscribed. All additional data collected will be deleted except for the email address and the subscription date, which can be used to demonstrate consent in the future, if needed. Such data usage is, in any case, limited to the sole purpose of demonstrating the provision of information and recording the relative consents. It will be possible at any time to go for the definitive erasure by deleting the recipient.
Recipients unsubscribed in this way can be viewed in the Recipients > Email > Unsubscribed page.
Manage recipients
After running a search, select MOVE / COPY to open the tab with all the actions you can do on the selection.
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- Unsubscribe: unsubscribe recipients from the list
- Export: export recipients. In the following screen, select recipients fields you want to export, choose a file name and start the export process. You'll find the new export file ready for download in Recipients > Export > Download.
Inactive recipients management
The inactive recipient management section allows you to disengage inactive recipients.