Reseller Quick Start Guide

This guide helps with the set up of whitelabeling and client user permissions.

Client Management

Agencies can choose to manage their clients in two ways:

Multiple Clients on one MailUp Account

You can have one MailUp account, and create independent "sub-accounts" for your clients via the MailUp List feature. The benefit is this: you pay one flat monthly fee and share the costs amongst your clients. The drawback is that c-level domains and any other customization (via our No Logo feature) is only at the Account level. Therefore, any No Logo or Whitelabeling will affect all Lists.

1) Create a New List for each client. You can have unlimited lists, each independent of the other.

2) Create Users and Assign User Permissions. You will first need to purchase additional administrators via your ecommerce platform. (go to Buy Online in your Reseller Panel.) Then, go to the Set Lists and Set Permissions tabs to assign the corresponding List(s) and tools you want each to have access to (or not have access to!)

3) Set up No Logo and Whitelabeling: You must purchase No Logo which will allow you to erase anything MailUp. If you didn't order this feature at the time of purchase, contact sales@mailup.com and we will set it up and bill your account accordingly.

One client per MailUp Account

You purchase an account for each client, each with a separate subscription. You can then manage these separate accounts via the Reseller Panel. The benefit to this is that each account will have separate billing, their own sending speed and customizable whitelabeling. This is normally for clients who have frequent and very large campaigns that do not want to share the sending speed.

In the Reseller Panel, you can view all client accounts there, adjust their billing via the Buy Online feature, etc.

1) Set User Permissions: if you want to give access to your client to the account, you must purchase additional administrators. Then, Create Users and Assign User Permissions. Here, you can decide what the client has and does not have access to in the account.

2) If you requested the free trial within the Reseller Panel, you should have checked "Erase all things MailUp" which will remove all references to MailUp. If your account did not originate from the Reseller Panel, and you purchase No Logo, you must follow these directions to Set up No Logo and Whitelabeling. If you did not purchase No Logo upon ordering, contact sales@mailup.com and we will adjust your order.