Credits are required for sending SMS campaigns. The consumption of credits varies based on the recipient's country of origin and the length of the message. There is therefore no correspondence of 1 credit consumed for each recipient reached, in fact to send to 10 recipients it may take more than 10 credits.
The number of available credits (the total remaining purchased credits minus those used for a scheduled shipment, if any) is visible in the lower left part of the platform. By clicking on it, you can access the related menu, divided into two parts.
Buy
In this section of the reserved area you can purchase a package of credits and see how many SMS you can send with each package, based on the destination country. The validity of your credit package is 2 years and payment is made in advance. To extend the expiration simply purchase a new credit package.
Assign
In this section, you can choose whether to allow all your lists to freely access your credit package, or you can set a spending limit for each list.
Credit usage report
In this section it is possible to see a temporal report of the credits spent, divided by list. By accessing the details of a list, it is possible to see the messages for which credits have been sent. All information can be exported in Excel format.
Credits are not transferable to third parties, nor refundable or transferable to different platforms.
What happens if you don't use expiring credits?
On the day of expiration, expired credits will be subtracted from credits not assigned to specific lists. If these are not sufficient, the remainder will be deducted in a proportionate manner among those assigned.
To find out how many unassigned credits there are, consult the page in the Credits > Credit Allocation platform which you can reach by clicking on "SMS Credits" in the menu on the left, at the bottom.