FAQs - SPANISH

On this page you will find answers to frequently asked questions about the transition from version 1 to version 2 of the drag-n-drop email editor.

• Are there issues moving from v1 to v2?
• What happens when I edit an existing message?
• What happens to email templates

Are there issues moving from v1 to v2?

A lot of work was invested into creating a tool that converts messages and templates created with version 1 of the drag-n-drop editor to the new format. The tool was perfected over time. In the latest tests, over 45,000 templates were converted and visually noticeable problems were found in only 0.6% of them. So, you might find an issue here and there, but they should be quite rare.

Most common message conversion issues

Analyzing this 0.6% of cases in which visually noticeable issues were found, a few problems that we noticed multiple times include the following.

My message lost the border around the main content area

The new editor does not support a border around the entire content area because the content area uses "modular design". That is, it's not necessarily one section (one row), but rather multiple sections (rows).

However, this can be easily corrected by resetting the border of the row.

So, to recap:

• There is no border at the "message" level.
• That's because the message is made of rows of content
• You will need to reset the border for the row(s) used in the message

Some of the images changed size

Make sure the image was inserted into the message using an image content item. If the image was inserted into a text block (via the text editor toolbar, which incorrectly used to include that feature), then there might be a problem. We recommend reinserting the image as an image content block below or above the text block (or in a separate column if you wish the image to be next to the text and not above/below it).

Some of the images look smaller

Try editing the message or template with the new editor. In most cases the problem fixes itself by doing so.

The line height in a certain text block seems different

Open the message or template: the editor will perform all the necessary calculations again based on the font family and size.

My message shows content on two lines instead of one

Because of the introduction of rows in the message structure, and to ensure full responsiveness of the layout on mobile devices, certain content elements will be repositioned when the message is converted to the new format. Please open the message with the new editor and re-position the content elements to recreate the original design.

Buttons don't look right (text wrapping on two lines, etc.)

Don't worry, it's due to the way text is handled in the new version of the editor. Simply edit the message and the new editor will automatically recalculate text and button size.

There is an exception to this rule, however. If the button was created not with the Button content block in v1 of the editor, but rather by using a table cell in the text editor, then the problem might not be fixable. Remove the button in that scenario, and add it again by dragging a Button content element into the message.

Spacing between two rows was removed

This can happen if the following had been done using v1 of the editor.

• The designer wanted to introduce some spacing between two paragraphs
• An empty Text content block was used for that purpose

During the conversion to v2 of the editor, empty content blocks are removed to avoid possible rendering issues.

Spacing between blocks of content, however, is easy to introduce with v2 of the editor (and there is much more control on it):

• In the Content panel, find the Divider content element
• Drag it into the message where you want to have some spacing
• Make it Transparent
• Use padding to create more or less spacing.

The text editor no longer allows me to insert ... (tables, images, etc.)

This is by design.

What happens when I edit an existing message?

When you open a message that was created with v1 of the drag-n-drop editor, the following will happen:

1. A backup copy of the original version of the message will be created. 
   1. This backup copy cannot be edited with the drag-n-drop editor, but can be used with the WYSIWYG editor.
   2. It can also be sent "as is", if you simply need to send exactly the same message you sent before.
2. The original version of the message will be converted to the format used by the new editor.
3. The new editor will open, loading the converted version of the message.
4. When you save the message, it will be saved with the new message format. The backup copy will not be overwritten.

What happens to templates?

Templates will be handled differently depending on how they were created (or which editor they were designed to be used with).

Drag-n-drop templates

Default drag-n-drop templates will be replaced with a new set of templates designed with version 2 of the editor.

Custom templates designed with drag-n-drop editor v1

Default drag-n-drop templates that you created using version 1 of the editor will be automatically converted. Specifically, the following will happen.

1. The original version of the template will be converted to the format used by the new editor.
2. The thumbnail shown will reflect the message after the conversion.
3. A design element in the top-right corner of the template will indicate that the template has been converted.
   
   
4. You will be able to:
   1. Compare v1 and v2 of the template by clicking on the template thumbnail.
   2. Create a backup of the original template for use with the WYSIWYG editor
   3. Edit the converted template with the new version of the editor.
   4. Create a new message from the template, using v2 of the editor. When you do so:
      1. The new editor will open, loading the converted version of the message.
      2. When you save the message, it will be saved with the new message format.

HTML templates

HTML templates to be used with the WYSIWYG editor will not be altered.