What can I ask the Support?

Owned by Product team
Last updated: Mar 11, 2019 by tutti_support (Unlicensed)Version comment

When can I contact the Support?

MailUp Technical Support responds to reports of customers in case of:

  • clarification on the functionality of the platform and its features    
  • testing and troubleshooting an issue encountered during platform usage

When NOT to contact Support

Support can not help you with:

  • commercial and billing information. Contact instead: sales@mailup.com or billing@mailup.com;
  • training on the use of the platform, advice on the composition of messages, HTML code, strategy and quality of communications. For these needs, the following options are available: Training Suite, Performance Suite, Creativity Suite;
  • deliverability issues, meaning the delivery of emails to inboxes (e.g.: the messages I send end up in the spam folder). For these needs, the following options are available: Deliverability Suite.
  • account suspension or temporary blocking of the send function. Contact instead: abuse@mailup.com.