What kind of Support can I subscribe to?
You can ask for assistance by sending an email or by opening a ticket from the appropriate function on the platform.
Guaranteed service hours: 9-13 / 14-18 CET Monday to Friday
Service level:
- taking charge time: 8 working hours
- maximum intervention time: 24 working hours
- Average resolution time: unreported
Phone
You can request support by calling a dedicated phone number, identifying yourself with a code for direct access.
Guaranteed service hours: 9-13 / 14-18 CET Monday to Friday
Service level:
- taking charge time: 4 working hours
- maximum intervention time: 16 working hours
- Average resolution time: unreported
Priority
Telephone assistance with absolute intervention priority, through a dedicated toll-free number, reduced SLAs and declared average resolution time.
Guaranteed service hours: 9-18 CET from Monday to Friday
Service level:
- taking charge time: 2 working hours
- maximum intervention time: 8 working hours
- Average resolution time: 24 working hours