Published — v. 2

Using an ISP domain: potential issues

Owned by Massimo Arrigoni (Unlicensed)
Last updated: May 05, 2016 by Former user (Deleted)

This FROM email address is associated with a domain that belongs to an Internet Service Provider.

When you send an individual email through your ISP, it goes through the ISP's outgoing mail server and is "authenticated". In other words, a stamp of approval is placed on it: the email was sent by a system that is authorized to do so.

For example, when you send an email from a Gmail address, and the email is sent from Gmail (or from another software program configured to use Gmail as the email provider), the message is sent via Gmail's outgoing mail servers and mail is authenticated.

If you send an email using the same FROM address, but you don't use the ISP's outgoing mail server, this cannot happen. As a result, anyone that receives that email (e.g. another ISP) cannot verify that the message was authorized.

This is a potential deliverability issue.

We strongly recommend that you switch to using a FROM email address associated with a domain that you control (e.g. your company's domain name).