Published — v. 5

Manage Sub-resellers

Owned by Product team
Last updated: Jul 23, 2015

It is now possible to enable a sub-reseller system inside your Agency Panel. To have it, post a request via email to sales@mailup.com.

Only the Main Agency has a reseller contract with MailUp. All other agreements, e.g. between an agency and a sub-reseller, or between a sub-reseller and its own sub-resellers, will take place between these third parties.

How it works

Once sub-resellers are enabled for your account, you'll be able to promote a client's account to the status of sub-reseller. First, enter your Agency Panel and click on the View Accounts tab

Then click on the Actions box on the right of the account and select "Promote to sub-reseller"

Sub-resellers with trial accounts

Although it is possible to promote a trial account to sub-reseller, we strongly recommend to promote a client to sub-reseller only if they have a full MailUp account. Some Agency Panel features may not work correctly for trial accounts (e.g. SMS credits).

Once you promote an account as sub-reseller, three things will happen:

  1. In the View Accounts, the Res. column will mark the sub-reseller with a green star
  2. If this is the first sub-reseller activated, a dropdown menu will show up, enabling the Agency to navigate through sub-resellers (more details below). If the dropdown is already active, the new sub-reseller will be added to the hierarchy.



  3. Your new sub-reseller will automatically have an Agency Panel of their own. To access it, they will need to visit https://adm.emailsp.net/login.asp and enter their MailUp credentials as username and password. Depending on the setup agreed with the Main Agency, sub-resellers may only see a portion of the tabs that are available in the Main Agency account.

Sub-resellers may choose to have their own sub-resellers, since they can also promote their client's accounts to sub-resellers from their agency panel. There is no limit on the number of sub-reseller levels, so that you can map your sales network precisely, keeping up with its changes and expansion.

Navigating the hierarchy

The Dropdown menu displays the hierarchy of resellers, enabling to get a full view of your sales network. Clicking on a sub-reseller name in the dropdown menu, you'll be able to see all the accounts for that sub-reseller (full or trial clients' account, plus eventual sub-resellers).

You can navigate the hierarchy only below your reselling level, not above. This means that the main agency, e.g. the one who has the reselling contract with MailUp, will be able to access the full hierarchy. Instead a sub-reseller will only see its sub-resellers and their parent sub-reseller network.