Confirmation request email

What it is

The registration confirmation email is a message sent by default to recipients that have been imported or have subscribed through subscription forms so that they can confirm their intent to subscribe to the list. Sending this email allows new contacts to confirm their intention to subscribe to the newsletter; as long as they do not confirm, the contact remains pending, only by clicking on the registration link they became subscribed.

How to add the registration link

To give the new contacts collected the possibility to confirm their registration and pass from "pending" to "subscribed" it is necessary to insert the registration confirmation link.

In the drag & drop editor: where to find the registration link

Select the text or button on which you want to add the subscription confirmation link. Add a "Special links", go to the "Frequently used" category and then click on "Subscribe link".

Example of link added on text:

In the WYSIWYG editor: where to find the registration link

Select the text or button on which you want to add the subscription confirmation link. In the header of the editor, choose "Insert", in the "Subscription" section click on the icon to add the subscribe link.

Example of a link added on a text:

Why use "double opt-in"

Sending prospective new subscribers to your list a request to confirm their intent to subscribe is an email marketing best practice. It's called double opt-in or confirmed opt-in. It's the only positive way to prevent invalid email addresses and "spamtraps" from being added to your recipients' database as subscribers since only humans actually interested in receiving messages from you will click on the confirmation link.

How it works

In the Request confirmation section, accessible through Database building > Subscriptions > Confirmation request email, you can find all the eligible messages to be used as confirmation request message and/or the active message, if any. To enable a message, from the Actions menu on the right, select "Enable notification".

If you'd like to personalize the confirmation request message you can:

• create a new message with the BEE editor by clicking "New email" button
• choose one of the messages created previously, by selecting the button "Select an existing one"
• create a message from scratch using the HTML editor through the button "New with Wysiwyg editor"

After having personalized the email, make sure that there is at least one subscription confirmation link in the body of the message. Otherwise, MailUp will not recognize the message as Confirmation request notification.

Another way to enable the Confirmation request notification is from the message Overview page. As shown in the example below make sure that the checkbox is enabled. If it is not, this may mean that the message does not contain the confirmation link.

Finally, if the message is inactive as in the image below, click on "Manage notifications" and follow the steps listed above in the paragraph "How it works".

In the image below you can see how the tab in the Overview page changes when the message is active: